Refund policy

Last Updated: 12 October 2026

At EventBloom, every invitation is carefully personalized for your special occasion. Please review your order details before completing your purchase.

1. Order Cancellation

Customers may request cancellation within 2 hours of placing an order, provided personalization, design work or printing has not yet begun.

Cancellation requests must be sent to support@eventbloom.in with the order number.

Once customization or printing has started, change-of-mind cancellation requests may not be accepted.

2. Digital & Video Invitations

As digital and video invitations are personalized and electronically delivered, we generally do not accept change-of-mind returns or refunds once customization has begun or the completed product has been delivered.

If we have made a mistake compared with the personalization details submitted in your order, we will correct the error at no additional charge.

If a delivered file is defective, inaccessible or materially different from the confirmed order, please contact us so we can investigate and provide an appropriate remedy.

3. Printed Invitations

Printed invitations are made to order using your submitted personalization details.

Change-of-mind returns are generally not accepted once printing has begun.

If your printed invitations arrive damaged, defective, incorrectly printed or materially different from the confirmed order, please contact us with your order number, a description of the issue and supporting photographs where possible.

We will review the issue and provide an appropriate correction, replacement or refund in accordance with applicable consumer protection requirements.

4. Customer-Provided Information

Please check all submitted details carefully, including:

  • Names and ages

  • Event dates and times

  • Venue addresses

  • RSVP information

  • Spelling and other personalized content

Changes requested because of incorrect customer-submitted information may incur additional charges, particularly after printing has begun.

Any additional charges will be communicated for your approval before the relevant work is undertaken.

5. Refund Processing

If a refund is approved, we will initiate it through the original payment method where supported.

The time required for the refund to appear in your account depends on the payment provider and bank. We will communicate the expected processing timeline when confirming the refund.

6. Incorrect, Damaged or Missing Orders

Please report problems as soon as reasonably possible after delivery or after the expected delivery date.

We may request your order number, photographs or other relevant information to help investigate the issue.

We will not refuse a remedy required by applicable law solely because a customer did not report the problem within a preferred reporting period.

7. Contact Information

EventBloom
No.4, North Usman Road, T-Nagar, Chennai, Tamil Nadu – 600017, India

Email: support@eventbloom.in
Website: https://www.eventbloom.in/

Nothing in this policy excludes or limits consumer rights and remedies available under applicable Indian law.